1-800-321- RTEC (7832) | Fax #: (606)-256-4319


To schedule an appointment with RTEC, call 1-800-321-7832 to speak with a CSR.

Scheduling Service Hours:
(Local Time)
Monday – Friday 8:00 a.m. – 4:30 p.m.
Saturday 8:00 a.m. – 1:00 p.m.

Scheduling and business functions may be closed for the following holidays, except for urgent care transportation:

  •  New Year’s Day
  •  Memorial Day
  •  Independence Day
  •  Labor Day
  •  Thanksgiving Day
  •  Christmas Day

RTEC requires a 24-hour notice to schedule cash paying trips for public transportation. 

A 72-hour notice is required to schedule appointments for HSTD transportation, except for urgent care requests.  Cancellations should be made 24-hours in advance if possible.  

Hours of Operation

Transportation services will be offered between 6:00 a.m. to 8:00 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. on Saturday (Local Time).  

Urgent Care

Urgent care shall be provided twenty-four (24) hours a day, seven (7) days a week, including any holiday.  Urgent care may be scheduled or requested anytime.  RTEC’s toll free number allows for paging services after hours.  Reservation Staff may confirm the need for Urgent Care.